Reception and Administration

Practice Management

Juliana D’Souza – Operations Manager

The Reception and Administration Team

Our receptionists are here to help you. They are trained to do a difficult job well. If you are kept waiting or seem to be asked one or two irritating questions, remember that they are only carrying out our policy which is aimed at helping the practice to run smoothly. They have to judge the urgency of requests, so please try to give the information they require. They have been asked to do this and are bound by the same rules of confidentiality as doctors and nurses.

Our administration team processes all forms and registration papers and keeps our computer records accurate. Should you have any queries regarding these matters, please speak to them.

Elena Fernandes – Care Coordinator


Elena Fernandes processes requests for insurance reports and can be contacted on 0203 883 5603 or email us.

Judy Fernandes is responsible for arranging letters and referrals and plays a key role in the Electronic referrals system (eRS).