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Making a complaint
We recognise that problems may arise with services we provide.
Should you wish to make a complaint about us or our work, we give you the following undertakings:
We will acknowledge your complaint in writing within three working days and will include details of the practice complaints procedure
We will give a reply as soon as possible
We will offer you the opportunity to discuss your complaint with our practice manager in private
If your complaint involves your doctor, we will offer you the opportunity to discuss it with the doctor involved or with our senior partner, Dr Penelope Smith
All complaints are taken seriously and are handled openly and honestly. We will endeavour to conclude matters to the satisfaction of all parties as soon as possible.
You can make a complaint via the feedback form or can contact the surgery via phone on 020 3883 5600 and ask to speak to a manager.